Loading... Please wait...

Our Newsletter


Shipping & Returns

 

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect item).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. If you require insurance,  please email for quote as each country differs in cost.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. Shipping costs are provided by Australia Post shipping calculator. We do not charge handling fees.

AUSTRALIAN BUYERS: We will email your total in AU$ with bank details after your order is placed if you wish to pay via bank deposit or Australian money order.

If you would prefer Registered Mail please let us know so we can add it to your order. We can also send Express Mail but please note we are not located in an overnight guaranteed delivery Express Mail zone.


Our shipping calculators are an estimate  of your postage costs using the Australia Post calculator according to weight - if there are any differences between the calculated cost and the actual cost we will either refund or invoice via Paypal.

If you don't have a Paypal account please email us & we will send a one-off Paypal invoice that can be used to make payment via your credit/debit card by just following the prompts on the Paypal invoice.

Many small jewellery items can be posted via letter mail. The Australia Post calculator does not accomodate letter shipping rates.

darkhorsecropped.jpg

 

 

whitearab2.jpg